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Privacy Policy

Last updated: 18.05.2026

Effective Date: 18.05.2026

Last Updated: 18.05.2026

Company: mCare LLC

Address: Registered Agents Inc 30 N Gould St Ste R Sheridan, WY 82801

Email: info@mcarehq.com

Phone:

This Privacy Policy describes how mCare ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website mcarehq.com (the "Site") or purchase healthcare products from us.

1. Information We Collect

We collect information necessary to process your orders and comply with healthcare product regulations.

A. Information You Provide Directly:

  • Identity Data: Full name, date of birth (to verify age for restricted products).
  • Contact Data: Billing address, shipping address, email address, phone number.
  • Health-Related Data (Non-HIPAA): Responses to product quizzes, allergies you voluntarily disclose, symptom checklists (e.g., "Select your pain level"). Note: We do not intend to collect "Protected Health Information" from covered entities. Do not upload medical records.
  • Transaction Data: Credit/debit card details (processed by our PCI-DSS compliant gateway), order history, refund requests.

B. Automatically Collected Data (via Cookies & Trackers):

  • Usage Data: IP address, browser type, device ID, pages viewed, time spent on site.
  • Location Data: General geolocation (city/state) to verify compliance with state healthcare shipping laws.

2. How We Use Your Information

Under Wyoming law (W.S. 40-12-101 et seq.) and federal e-commerce rules, we use your data for:

  • Order Fulfillment: Processing payments, shipping healthcare products, providing invoices.
  • Safety & Recalls: Contacting you if a healthcare product you purchased is recalled by the FDA.
  • Customer Support: Answering questions about dosage, side effects, or returns.
  • Legal Compliance: Verifying age (18+ or 21+ depending on product) and preventing fraud.
  • Marketing (Opt-in only): Sending you promotions for refills or new healthcare products. You may unsubscribe anytime via link in email.

3. Cookies & Tracking Technologies

We use essential cookies for shopping cart functionality. For healthcare products, we do not sell your browsing data to third-party advertisers without explicit consent.

  • Essential Cookies: Required to add products to cart and checkout.
  • Analytics Cookies: We use Google Analytics to improve site performance (anonymized IP addresses).
Managing Cookies: You may disable cookies via your browser settings, but this may prevent checkout.

4. Sharing Your Information

We do not sell your personal data. We share data only as necessary for commerce and compliance:

  • Payment Processors: wire transfer or crypto payments
  • Shipping Carriers: USPS, FedEx, UPS, other international shipping companies (to deliver your healthcare products)
  • Legal Authorities: If required by subpoena, court order, or to investigate fraudulent orders.
  • Business Transfers: If our Wyoming LLC is sold or merges, data may transfer with the same privacy obligations.

5. Data Retention

We retain your personal data for:

  • Order records: 7 years (per Wyoming Uniform Commercial Code and IRS tax requirements for healthcare sales).
  • Health questionnaire responses: 2 years from last purchase (to maintain product liability defense).
  • Marketing data: Until you unsubscribe.

6. Your Privacy Rights (Wyoming & Federal)

As a Wyoming resident and customer of a Wyoming LLC, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correct: Update inaccurate information (e.g., shipping address, allergies).
  • Right to Delete: Request deletion of your account and non-transactional data.
  • Right to Opt-Out: Stop the sale of your data (we do not sell data, so this is automatically satisfied).

To exercise rights: Email privacy@macrehq.com with "Wyoming Privacy Request" in the subject line. We will respond within 30 days.

Note: We cannot delete transaction records required by tax or product liability law.

7. Children's Privacy (COPPA)

Our healthcare products are not intended for children under 13, and many require age 18+ to purchase. We do not knowingly collect data from minors. If you believe a child has provided data, contact us immediately to delete it.

8. Security Measures

We implement:

  • SSL/TLS encryption for all checkout and form submissions.
  • PCI DSS Level 1 compliant payment gateway.
  • Access controls: Only fulfillment staff can see your name and address.

However, no internet transmission is 100% secure. By using our site, you acknowledge this risk.

9. Third-Party Links

Our product pages may link to FDA or NIH studies. We are not responsible for the privacy practices of those external sites.

10. International Users (GDPR/Canada)

If you access our site from outside the USA (e.g., EU or Canada, Asia):

  • We rely on your consent to process data for shipping healthcare products to you.
  • You have the right to lodge a complaint with your local supervisory authority.
  • By ordering, you agree to the transfer of your data to the United States (which may have different privacy laws).

11. Changes to This Policy

We may update this policy to reflect new healthcare regulations or FTC guidance. Changes are effective upon posting. For material changes (e.g., new data sharing), we will email active customers.

12. Contact Information, mCare LLC

For privacy questions, to report a data breach, or to request deletion:

mCare LLC

Attn: Privacy Officer

Address: 30 N Gould St, Sheridan, WY 82801

Email: privacy@mcarehq.com

Phone:

For Wyoming residents only: If we fail to respond to your privacy request, you may file a complaint with the Wyoming Attorney General's Office of Consumer Protection.